Get in Touch With the Den
Every shop has a front door.
At Krow’s Den, ours is always open—whether you have a question about a piece, need help with an order, or just want to say hello after discovering something interesting in the shop or during one of our livestreams.
We’re a small creative operation based in New South Wales, and we do our best to respond to messages as quickly as possible.
If you’re reaching out about an order, including your order number in the message helps us track things down faster.
Email the Den
For different types of inquiries, you can reach us at the following addresses:
General Administration
admin@krowsden.com
Shop & Product Questions
shop@krowsden.com
Customer Service & Orders
customerservice@krowsden.com
What You Can Contact Us About
People usually reach out for things like:
- Questions about jewelry pieces or materials
- Help with orders or shipping updates
- Returns or refund requests
- Questions about live sales or upcoming streams
- Collaboration or media inquiries
If you’re unsure which email to use, don’t worry—any message will eventually find its way to the right corner of the Den.
Response Time
We aim to respond to most messages within 24–48 hours, though response times may vary slightly during weekends, holidays, or busy livestream periods.
Every message is read by a real human—no bots hiding in the walls.
Live Sales & Community
Many customers first discover Krow’s Den during our live jewelry streams on Facebook and eBay, where we showcase vintage finds, handcrafted pieces, and unusual stones.
If you saw something during a live event and have a question afterward, feel free to reach out through the emails above.
A Note From the Founders
Krow’s Den started as a shared creative project between Kay-os and Crow Medicine, two writers and collectors who believe the best objects carry stories inside them.
So if you have a question about a piece—or simply want to talk jewelry, gemstones, or vintage treasures—you’re always welcome to reach out.
The Den is listening.