Krow’s Den
Last updated: March 2026
Krow’s Den respects your privacy. We run this shop the same way we run our lives—honestly and without unnecessary nonsense. This page explains what information we collect, why we collect it, and how it’s used.
Information We Collect
When you interact with Krow’s Den, we may collect a few basic types of information:
Information you provide directly
- Name
- Email address
- Shipping and billing address
- Payment details (processed through secure payment providers)
- Messages you send us
Automatic information
Like most websites, some data is collected automatically through cookies and analytics tools, including:
- IP address
- Browser type
- Device information
- Pages visited on our site
- General location information
This helps us understand how people use the site so we can improve it.
How We Use Your Information
Your information may be used to:
- Process and ship orders
- Communicate about purchases or customer support
- Send updates about new items, livestreams, or promotions (only if you subscribe)
- Improve the performance and usability of the website
- Prevent fraud or suspicious activity
We only collect information that helps us run the shop properly.
Payment Security
Payments are processed through secure third-party platforms such as PayPal, Stripe, eBay, or other trusted providers. Krow’s Den does not store full credit card numbers on our servers.
Sharing of Information
We do not sell or rent your personal information.
Information may only be shared with trusted services that help us operate the shop, such as:
- Payment processors
- Shipping carriers
- Website hosting services
- Analytics providers
These services only receive the information necessary to perform their function.
Cookies
Our website may use cookies to:
- Remember site preferences
- Track site traffic and usage
- Improve the overall experience
You can disable cookies through your browser settings if you prefer.
Third-Party Links
Krow’s Den may link to third-party platforms such as eBay, Facebook, or social media services. Those platforms operate under their own privacy policies.
Your Rights
Depending on your location, you may have the right to:
- Request access to your personal data
- Request correction or deletion of your information
- Opt out of marketing communications
To request changes or ask questions, contact us through the website.
Policy Updates
From time to time we may update this policy to reflect changes to the website or legal requirements. Updates will be posted on this page.
Returns & Refund Policy
Krow’s Den
We want you to love what you find in the Den. Because many of our items are vintage, handcrafted, or one-of-a-kind, our return policy is designed to be fair while protecting the uniqueness of the pieces we sell.
Return Window
Returns may be requested within 14 days of delivery.
To begin a return, contact us through the website with your order number and reason for the request.
Eligible Returns
Items may be eligible for return if:
- The item arrived damaged
- The item was significantly different from the description
- There was an error with the order
Returned items must be:
- In original condition
- Unworn and undamaged
- Returned with original packaging when possible
Non-Returnable Items
Because many of our items are unique or personal items, certain products may not be eligible for return, including:
- Stockings or worn apparel
- Custom or modified pieces
- Clearance or final sale items
These exceptions will always be noted in the listing when applicable.
Refunds
Once a returned item is received and inspected, we will notify you regarding approval of the refund.
Approved refunds are typically issued to the original payment method within a few business days depending on the payment provider.
Return Shipping
Unless an item arrives damaged or incorrect, return shipping costs are the responsibility of the buyer.
We recommend using tracked shipping for any return.
Damaged or Incorrect Orders
If an item arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the item and packaging. We will work quickly to make it right.
Exchanges
Because many pieces in the Den are one-of-a-kind, exchanges are not always possible. If an exchange is available, we’ll gladly arrange it.
Live Sale Purchases
Items purchased during live streams or auctions (such as eBay live sales) may be subject to the policies of that platform in addition to this policy.
Questions
If you ever have questions about a piece, sizing, materials, or condition, we’re always happy to help before purchase.
The goal is simple:
beautiful pieces, fair policies, and happy customers.