Krow’s Den
We want you to love what you find in the Den. Because many of our items are vintage, handcrafted, or one-of-a-kind, our return policy is designed to be fair while protecting the uniqueness of the pieces we sell.
Return Window
Returns may be requested within 14 days of delivery.
To begin a return, contact us through the website with your order number and reason for the request.
Eligible Returns
Items may be eligible for return if:
- The item arrived damaged
- The item was significantly different from the description
- There was an error with the order
Returned items must be:
- In original condition
- Unworn and undamaged
- Returned with original packaging when possible
Non-Returnable Items
Because many of our items are unique or personal items, certain products may not be eligible for return, including:
- Stockings or worn apparel
- Custom or modified pieces
- Clearance or final sale items
These exceptions will always be noted in the listing when applicable.
Refunds
Once a returned item is received and inspected, we will notify you regarding approval of the refund.
Approved refunds are typically issued to the original payment method within a few business days depending on the payment provider.
Return Shipping
Unless an item arrives damaged or incorrect, return shipping costs are the responsibility of the buyer.
We recommend using tracked shipping for any return.
Damaged or Incorrect Orders
If an item arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the item and packaging. We will work quickly to make it right.
Exchanges
Because many pieces in the Den are one-of-a-kind, exchanges are not always possible. If an exchange is available, we’ll gladly arrange it.
Live Sale Purchases
Items purchased during live streams or auctions (such as eBay live sales) may be subject to the policies of that platform in addition to this policy.
Questions
If you ever have questions about a piece, sizing, materials, or condition, we’re always happy to help before purchase.
The goal is simple:
beautiful pieces, fair policies, and happy customers.